--- canonical: https://www.jkconcepts.at/en/wordpress-help/ robots: noindex, follow --- WordPress help # WordPress problem? I find the cause, not just a workaround. When forms fail, updates cause errors or a website suddenly slows down, the fix starts with a clearly scoped technical diagnosis. [Request a diagnosis](https://www.jkconcepts.at/en/wordpress-help/#anfrage) [Typical problems](https://www.jkconcepts.at/en/wordpress-help/#situationen) Prefer to talk? [+43 676 487 91 38](tel:+436764879138) At a glance ### Diagnosis €199 ### Typical repairs usually €390–990 ### Reply usually within one working day ## No open-ended troubleshooting on a hunch WordPress errors can come from theme code, plugins, the PHP version, the database, hosting, caching or external services. Installing yet another plugin or switching off components at random often just creates new uncertainty. The diagnosis documents the symptom, the cause and the affected functions. You then decide on the basis of a concrete repair proposal. ## When this service makes sense ### Something broke after an update Layout, editor, form or a feature suddenly behaves differently or throws errors. ### Enquiries no longer arrive Form, spam protection, SMTP and delivery need to be checked together. ### The website is unusually slow Server response, database, plugins, external services and the frontend can all be the cause. ### The previous developer cannot be reached Access, backups, code and responsibilities need to be put in order and taken over. ## What it can include ### Reproducible finding The problem is recorded with concrete steps, affected pages and relevant system data. ### Root-cause analysis Code, configuration, server and external services are examined in a targeted way rather than across the board. ### Repair recommendation You receive an understandable solution with effort, risks and price. ### Immediate fix within scope If the problem can be fixed safely within the agreed scope, it is solved straight away. ### Controlled repair Larger changes are backed up, tested and only implemented after your approval. ### Optional takeover Once stabilised, the website can be moved into a suitable maintenance plan. ## How we work together Clear intermediate steps make technical decisions, risks and costs easy to follow. 1. Enquiry Describe the website, the error, when it started and how urgent it is. 2. Access Securely provide only the access needed for the diagnosis. 3. Diagnosis Narrow down the cause and assess the impact. 4. Quote Confirm the solution and cost before any further work. 5. Repair Implement the change, test it and hand it over in a traceable way. ## Fixed-price technical diagnosis You receive a finding, a narrowed-down or identified cause and a recommendation with a price. A larger repair only starts after your confirmation. €199 [Request a diagnosis](https://www.jkconcepts.at/en/wordpress-help/#anfrage) - Clear line between diagnosis and repair - No automatic tie-in to a maintenance contract - Existing malware or several systems are assessed separately ## Related projects Real examples show the starting point, the technical decisions and the scope of work delivered. ### Kopfliebe Studio Existing website taken over, migrated and technically stabilised. ### Tropical Seas Existing website migrated to a new server in a controlled way and supported technically since. ## Frequently asked questions Answers to practical questions before you commission the work. ### What do you need for the diagnosis? Usually the website address, a precise description of the error and then the appropriate access to WordPress, hosting or relevant services. I only ask for access that the specific case requires. ### Is the repair included in the diagnosis price? Only if it is possible safely and without additional dependencies within the agreed diagnosis scope. Larger repairs get their own price. ### Do you guarantee that every error can be fixed? No. Missing access, damaged data, unavailable third-party services or unmaintainable third-party code can set limits. The diagnosis makes those limits visible. ### Do you offer maintenance afterwards? Yes. After a technical takeover and a suitable onboarding, the website can be looked after on an ongoing basis. ## Sensible next steps Related services work together, but each one can be commissioned on its own. ### Domain, email & hosting Solve system-independent problems with DNS, email, hosting and migrations. ### WordPress maintenance Spot problems earlier in future and run updates in a controlled way. ### WordPress hacked Handle acute malware and security incidents in a structured way. ## Tell me briefly what it is about You will receive a personal reply with an initial assessment and the sensible next step – usually within one working day. - Phone [+43 676 487 91 38](tel:+436764879138) - Email [office@jkconcepts.at](mailto:office@jkconcepts.at) - Location Graz, Austria