Emails don’t arrive
Messages go missing, land in spam or only work for some senders and recipients.
Domain, email & hosting
When your website or email isn’t working properly.
I help businesses and freelancers with technical problems involving domains, DNS, email, hosting and website moves. Provider-independent, with direct access to the developer and clear costs before work starts – from Graz, remotely across Austria and the DACH region.
Prefer to talk?+43 676 487 91 38
One visible problem can have several causes
When emails stop arriving or a website can’t be reached, the cause isn’t always where the error shows up. Domain management, DNS, hosting, the email service, the website and forms can sit with different providers and depend on each other.
I first establish which system is affected and who needs to make which change. You then receive a traceable way to fix it and a clear cost frame before any larger work begins. You don’t need to switch hosting provider or sign a maintenance contract for this.
Where I can help
The focus is not on a particular system, but on a working website and reliable business communication.
Domain or website can’t be reached
The domain points to the wrong target, HTTPS throws errors or the website is no longer available after a change.
Website and email need to move safely
Website, mailboxes and domain need to be coordinated between providers and transferred in the right order.
Hosting and DNS are configured unclearly
Several providers, old records or missing documentation make changes risky and responsibilities unclear.
What I check, change and test
The exact scope depends on the error. Changes are made in a traceable way and then checked against the affected functions.
Clarify cause and responsibility
Domain, DNS, hosting, email service and website are looked at as one connected system, so the change is made in the right place.
Connect domain and DNS correctly
Web and mail targets, name servers, redirects and certificates are checked for conflicting or missing configuration.
Stabilise email delivery
Mailboxes, forwarding, SMTP as well as SPF, DKIM and DMARC are set up to match the actual sending and receiving structure.
Check website and forms
Hosting, HTTPS, form delivery and the actual arrival of test enquiries are checked together.
Carry out moves under control
Existing data and dependencies are recorded, the switch is prepared and website, mailboxes and DNS are moved in a coordinated order.
Test and document the result
Availability, certificate, sending, receiving and forms are checked after the change. Relevant settings and open points are handed over.
From the error to a tested solution
Before any larger change, you know what will be done, which access is needed and what it will cost.
Describe the problem
Tell me the affected domain, email address or website, the behaviour you are seeing and any recent changes.
Narrow down the scope
I classify the problem and clarify whether a known single task or a technical diagnosis makes sense.
Check the systems
Only the access needed is requested and the services involved are examined specifically.
Approve the change
You receive the solution, risks and costs before any work outside the agreed scope begins.
Implement and test
The change is carried out under control, checked against the affected functions and handed over in a traceable way.
Technical diagnosis when the cause is unclear
You receive a finding, a narrowed-down or identified cause and the sensible next step. If a small correction can be made safely within the agreed scope, it can be done straight away. Larger changes only begin after your approval.
- Clearly defined DNS or domain task: typically €149–249
- Email, SMTP or form problem involving several systems: after diagnosis, by effort
- Coordinated website and email move: from €390
- Extensive migration or difficult legacy issues: individual quote
Related projects
Real examples show the starting point, the technical decisions and the scope of work delivered.
Frequently asked questions
Answers on responsibilities, downtime risks and the process before a technical change.
Do I have to switch to a different hosting provider?
No. First I check whether the problem can be solved sensibly in the existing environment. A change of provider is only recommended if there is a concrete technical or economic reason for it.
Do you only work with WordPress?
No. Domain, DNS, email and hosting are not tied to WordPress. For the website itself, the support possible depends on the system used, the available access and how maintainable it is.
Which access is needed?
Depending on the case, access to domain management, the DNS zone, hosting, the email admin area or the website may be needed. Only the access required for the specific check or change is requested.
Is the repair included in the diagnosis price?
A small correction can be included if it is safely possible within the agreed scope. Changes with additional dependencies, migrations or more testing effort are quoted in advance.
Can a move be guaranteed without any interruption?
No. With an inventory, preparation, a sensible order and testing, the risk can be reduced considerably. DNS propagation, third-party providers and the condition of the original system nevertheless rule out an absolute guarantee.
Do correct email settings guarantee delivery to the inbox?
No. SPF, DKIM, DMARC and a clean sending configuration create important technical prerequisites. The final classification also depends on reputation, content and the filters of the receiving system.
Tell me briefly what it is about
You will receive a personal reply with an initial assessment and the sensible next step – usually within one working day.
- Phone+43 676 487 91 38
- Emailoffice@jkconcepts.at
- LocationGraz, Austria
Enquiry
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